If this is your first time logging in, you should have received an invitation email. Simply follow these steps:

1. Click “Accept invitation” in the invitation email.

2. Choose a password and confirm it.

3. Log in using your email address and the password you selected.

You’re now ready to start shopping.

If you have not received an invitation email, you have the following options:

• Check your spam folder. Occasionally, invitation emails may end up there, although we do everything we can to prevent this.

• Do you have colleagues/employees on the new webshop? Reach out to one of them, as an administrator can resend the invitation.

• Contact NDI to have the invitation resent. Call +45 76 15 10 50.

In our new webshop, your login is linked to your email address rather than a username.

It is not possible to transfer users from the old webshop. They must be invited again using separate email addresses.

With the role of Administrator, it is possible to invite colleagues and employees as users on the webshop so they can access NDI’s webshop.

The first user invited to the new webshop will always be assigned the role of Administrator.

Go to My Account > Users to invite employees/colleagues, change roles, or remove access.

It is not possible to transfer users from the old webshop. They must be invited again using separate email addresses. 

Go to My Account > Users and click the “Invite” button.

The user will receive an invitation email. This email contains instructions on how to get started on the webshop.

Simply follow these steps:

• Click “Accept invitation” in the invitation email.

• Choose a password and confirm it.

• Log in using your email address and the selected password.

Have you forgotten your password or do you simply need to reset it?

1. Click “Log in” in the top right corner.
2. Enter the email address you want to reset the password for and click “Next.”
3. Select “Reset password.”
4. You will now receive a one-time code in your inbox, which you need to enter. Click “Next.”
5. Then enter a new password. Finish by clicking “Reset password,” and you will then be logged in.

Below are a few examples of what you can search for to find a summer tyre in size 205/55R16 from the brand Nordexx. 

• WT1000843-ND
• 5705050929114
• 205/55R16
• 205/55R16Summer
• Summer205/55R16
• 205-55-16
• Summer2055516
• 205-55/16
• 205/55/16
• 205/16
• Nordexx Summer 205/55R16
• Nordexx Summer 2055516
• Nordexx Summer 20516
• Nordexx205/55R16
• Nordexx 205/55R16
• 205/55R16 Summer NS9000
• 205/55R16 Nordexx Summer
• Nordexx NS9000 205/55R16
•  205/55R16 Nordexx 
• 205/55R16 Nordexx
• 205/55R16 Nordexx 
• ND
• 2055516
• 2055516Summer
• Nordexx2055516
• Nordexx 2055516
• 2055516 Summer NS9000
• 2055516 Nordexx Summer
• Nordexx NS9000 2055516
•  2055516 Nordexx 
• 2055516 Nordexx
• 2055516 Nordexx 
• 2055516S
• S2055516
• NO S 2055516
• NO S 20516
• NO2055516
• NO 2055516
• 2055516 S NS9000
• 2055516 NO S
• NO NS9000 2055516
•  2055516 NO 
• 2055516 NO
• 2055516 NO 
• NOS2055516
• NOS20516
• 2055516SNS9000
• 2055516NOS
• NONS90002055516
• 2055516NO
• NordexxSummer205/55R16
• NordexxSummer2055516
• NordexxSummer20516
• 205/55R16SummerNS9000
• 205/55R16NordexxSummer
• NordexxNS9000205/55R16
• 205/55R16Nordexx
• 2055516SummerNS9000
• 2055516NordexxSummer
• NordexxNS90002055516
• 2055516Nordexx
• 1000843
• 20516
• 20555169000
• 90002055516

To find a rim with the specifications 8.5x20 5x114.3 Ø64.1 ET35, you can search for the following individually or in combination:

• 8.5X20
• 5X114.3
• Ø64.1
• ET35
• 8.5205114.364.135
• 85X205X1143Ø641ET35
• 85205114364135

Search across categories and segments for:

• Products
• Product categories
• Item numbers
• Pages and content

In the free-text search field, you can enter an item number to find a specific product.

Select from the suggestions that appear.

You can also search using part of an item number.

Select or deselect filters in the column located on the left side of a product list to make your product search more specific.

The filters you apply can easily be removed just above the product list.

You can search for a vehicle by entering the brand/model/year or by selecting a vehicle from the list.

Find a vehicle by brand/model
Search for a brand, model, variant, or year to find the specific vehicle you are looking for.

Select a vehicle from the list
You can first choose the brand, then the model, and finally the variant from the list to find the vehicle you are looking for.

Go to My Account > Account details to get an overview of your company and user information.

Your primary delivery address can only be changed by contacting NDI.

However, you can add an alternative delivery address. Simply go to My Account > Account details and click the “edit” icon next to the delivery address.

From there, you can edit an (alternative) delivery address or add a new one.
Please note: We only deliver to business addresses.

You can also do the same directly at checkout, just before completing your order.

Yes, go to My Account > Orders to view your previously placed orders. The overview shows all orders made with NDI through your account.

You can save the products in your cart for later use. Add the items to your cart, click “Save cart” in the cart, and you can access it later via My Account > Saved carts.

From here, you can load a saved cart and place the order whenever it suits you.

Please note that when you load a saved cart, your current cart will be completely cleared before the items from the saved cart are added.

At the moment, saved carts can only be saved and reloaded. We are working on a solution that will make saved carts much more useful for you as a customer.

From a product list, you can change the view using the dropdown at the top right of the product list.

Switch to Customer prices to see prices based on the rules you have set under My Account > Customer prices.

Staggered fitment rims mean that a vehicle has different wheel sizes on the front and rear axles – typically wider tyres or rims at the rear than at the front. This is often used on newer vehicles to improve grip and handling.

In this flow, we will suggest tyres for both the front and rear axles based on the vehicle’s factory specifications or registration data, ensuring that you purchase 2 tyres/rims for the front axle and 2 tyres/rims for the rear axle.

Yes, you can. Simply search for a vehicle using the KType, or choose a vehicle from the dropdown menu, and then select Complete wheels.

From there, you can configure your own rims. 

1. Go to My Account > Orders.
2. Click Details on the order from which you wish to submit a claim for one or more products.
3. Click the “Claim” button.
4. Select the product(s) you want to create a claim for by ticking the relevant box(es). Click “Next” to complete the form.
5. Fill in the required fields under details, vehicle information, and product information.
6. Accept the terms and click “Submit claim.”

Date of installation
Enter the date when the product was installed. If you do not know the exact date, please select the closest possible date. This information helps us assess the warranty period.

Reason for claim
Describe the issue as precisely as possible:

• What is the problem? (e.g. not working, damaged, does not meet expectations)
• When did the issue occur? (Immediately or over time?)
• How does it present itself? (e.g. noise, malfunction, visible damage)

The more accurately you describe the issue, the faster we can find a solution.

Photos
To ensure fast processing, please upload photos of the product and the issue. You can upload up to 10 images. Photos reduce the risk of misunderstandings and help shorten the processing time.

If you have any questions about completing the form, you are always welcome to contact our customer service. We are here to help!

Vehicle type
Select the relevant type of vehicle: Passenger car, truck, bus, tractor, or other. This helps us understand the context of use.

License plate / Make / Model
Enter the registration number, model number, vehicle model, or other relevant information that may assist with troubleshooting.

Mileage / Operating hours
Please state how many kilometers (or operating hours) the vehicle has driven, if relevant to the claim.

If you have any questions about completing the form, you are always welcome to contact our customer service. We are here to help you!

Tyre pressure
If the claim concerns tyres, please state the tyre pressure at the time the issue occurred.

Tyre position
Describe where on the vehicle the tyres were mounted, if not already clear – for example, “front left wheel” or “rear right.”

If you have any questions about completing the form, you are always welcome to contact our customer service. We are here to help you!

The information you have provided is sent to us, where the case is created and processed.

All claims must be approved by NDI.
NDI does not accept returns of special products, complete wheels, or assembled and custom-ordered items.

1. Go to My Account > Orders.
2. Click Details on the order from which you wish to return one or more products.
3. Click the “Return” button.
4. Select the product(s) you want to create a return case for by ticking the relevant box(es). Click “Next” to complete the form.
5. Enter the reason, quantity, and add a comment.
6. Accept the terms and click “Submit return.”

Choose the products you wish to return
Start by selecting the products from your order that you want to return. You can only select products that were part of the original order.

If you have any further questions about the return process, you are always welcome to contact us. We are ready to assist you!

Select a return reason
To help us improve our service and handling, please choose the most appropriate reason for the return:

• Customer did not show up – the item was not collected or received
• Incorrect order – e.g. wrong purchase or incorrect size/product
• Other reason – if none of the above apply, select this option and provide further details in the comment field

If you have any further questions about the return process, you are always welcome to contact us. We are ready to assist you!

Enter how many of the selected products you wish to return
If you have ordered multiple units of the same product, you can specify the exact quantity you want to return.

If you have any further questions about the return process, you are always welcome to contact us. We are ready to assist you!

Add a comment (required)
Briefly explain why you wish to return the item. Your comment helps us understand the context and process your case faster and more accurately.

Examples could be:

• “The customer cancelled the order after dispatch.”
• “Ordered two of the same product by mistake.”
• “The product is not suitable for its intended use.”

If you have any further questions about the return process, you are always welcome to contact us. We are ready to assist you!

The information you have provided is sent to us, where the case is created and processed.

All returns must be approved by NDI.
NDI does not accept returns of special products, complete wheels, or assembled and custom-ordered items.